Terms of Service

1. Acceptance of Terms

By accessing and using the services provided by Markando AI Automation ("we," "our," or "us"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Markando AI Automation provides business process automation services, including but not limited to:

• Client onboarding automation
• Lead generation and management systems
• Marketing automation
• Customer service automation
• Data entry and processing automation
• Compliance reporting automation

3. Service Agreement

Our services are provided on a project basis or ongoing retainer basis. Specific terms for each engagement will be outlined in a separate service agreement. This may include:

• Discovery calls and business audits
• Automation design and implementation
• Ongoing maintenance and optimization
• Training and support

4. Payment Terms

Payment terms will be specified in individual service agreements. Generally:

• Discovery calls are provided free of charge
• Business audits are charged at $2,500 AUD
• Implementation projects start from $2,500 AUD
• Monthly retainers range from $1,500 to $3,500 AUD
• Payment is due within 14 days of invoice date

5. Intellectual Property

All automation workflows, processes, and systems created specifically for your business remain your intellectual property. We retain the right to use general methodologies, templates, and knowledge gained in providing services to other clients, provided no confidential information is disclosed.

6. Confidentiality

We understand the sensitive nature of business information and commit to maintaining strict confidentiality. We will not disclose any confidential information about your business, clients, or operations to third parties without your explicit written consent.

7. Limitation of Liability

To the maximum extent permitted by Australian law, Markando AI Automation shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services.

8. Service Level Agreement

While we strive to provide reliable and effective automation solutions, we cannot guarantee 100% uptime or error-free operation. We commit to:

• Responding to support requests within 24 hours
• Providing reasonable maintenance and updates
• Working with you to resolve any issues promptly

9. Termination

Either party may terminate ongoing services with 30 days written notice. Upon termination:

• You retain ownership of all automation workflows created
• We will provide documentation for all systems
• Outstanding invoices remain due and payable

10. Governing Law

These terms shall be governed by and construed in accordance with the laws of Queensland, Australia. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Queensland.

11. Contact Information

If you have any questions about these Terms of Service, please contact us: