Privacy Policy

1. Introduction

Markando AI Automation ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in the collection, use, and disclosure of personal information.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Name and contact information (email, phone number, address)
• Company information and business details
• Payment and billing information
• Communication preferences
• Information provided during consultations and audits

Technical Information

We may automatically collect:

• Website usage data and analytics
• IP address and browser information
• Device and operating system information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing automation services and business consultations
• Communicating about services, updates, and support
• Processing payments and managing billing
• Improving our services and website functionality
• Complying with legal and regulatory requirements
• Marketing and promotional communications (with consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• With service providers who assist in delivering our services (under strict confidentiality agreements)
• When required by law or legal process
• To protect our rights, property, or safety, or that of our clients
• In connection with a business transfer or acquisition

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure servers and databases
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection practices

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to certain uses of your information
• Withdraw consent for marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

8. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience and analyze website usage. You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

9. Third-Party Services

We may use third-party services for analytics, payment processing, and communication. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of these third parties.

10. International Data Transfers

Some of our service providers may be located outside Australia. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date below.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: