AI Operations Implementation
Build a sustainable AI capability inside your firm. Full transformation with internal AI Operators, multiple solutions, and ongoing support.
3-6 month engagement
Build Your AI Operations TeamMore Than Implementation: Building Capability
AI Operations is the practice of integrating AI into how your business functions, adopted by real people, driving real results. This isn't just about deploying tools. It's about building your internal capability to identify, prioritise, and implement AI solutions long-term.
In every organisation, 5-10% of people are already using AI. They're usually high-agency people who are curious and willing to explore; they don't have to be technical. I identify them, empower them, and build around them as internal champions.
Not every use case requires the same effort. We classify solutions into three levels: Level 1 (existing tools), Level 2 (workflow automation), Level 3 (custom development). This way you know exactly what each idea requires.
Solution Levels
Understanding solution complexity helps prioritise opportunities and allocate resources effectively.
Immediate, low-cost wins using existing AI tools with custom prompts and workflows. No technical integration required. Examples: email drafting, research summaries, document generation, meeting prep.
Timeline: Days to weeks | Complexity: Low | ROI: High
Medium complexity workflows using tools like Make.com, Zapier, or n8n to connect systems. Requires some technical setup but no custom code. Examples: automated client onboarding, CRM integrations, data processing workflows.
Timeline: Weeks to months | Complexity: Medium | ROI: Very High
High-impact transformations requiring custom-built applications or integrations. Requires development resources and longer timelines. Examples: custom AI-powered platforms, complex integrations, proprietary solutions.
Timeline: Months | Complexity: High | ROI: Strategic
Transformation Timeline
- Full AI Opportunity Assessment with detailed report
- Identify and train 2-3 "AI Operators" (internal champions)
- Implement Solutions Brief platform for capturing ideas
- Build first 3 Level 1 solutions (quick wins)
- Executive workshop on AI strategy and governance
- Deploy 2-3 Level 2 automation solutions
- Team-wide training on AI tools and workflows
- Process documentation and optimisation
- Monthly ROI dashboards tracking time savings and value
- Governance framework implementation
- 1-2 Level 3 custom solutions (if applicable and high-ROI)
- Self-service innovation process established
- Ongoing optimisation and support
- Quarterly strategic planning sessions
- Handoff to internal AI Operators for sustainability
ROI Tracking
Every solution comes with clear metrics. We track time savings, cost reductions, and capacity increases so you can see the value.
Track hours saved per week across all implemented solutions. Typical outcomes can include 20+ hours saved per week within 90 days.
Measure reduced operational overhead from automation. Includes reduced overtime, fewer errors, and capacity gains.
Quantify additional work capacity created. Many firms handle 20-30% more work with the same team size.
Example of what a transformation could look like:
A firm might start with 15-20 identified opportunities, implement 5-7 in the first 90 days, and have the team identifying new opportunities monthly. Outcomes can include hundreds of hours saved annually, strong ROI in year one, and internal AI Operators handling Level 1 and 2 solutions independently. This is illustrative of the scale we aim for, not a past client result.
Who It's For
- Firms committed to becoming AI-first organisations - Ready to invest in long-term competitive advantage
- Practices with 15+ staff needing cultural transformation - Scale AI adoption across the entire organisation
- Teams ready to invest in long-term competitive advantage - Build internal capability, not vendor dependence
- Businesses wanting internal capability, not vendor dependence - Train your team to identify and implement solutions themselves
Frequently Asked Questions
Ready to Build Your AI Operations Capability?
Transform your firm into an AI-first organisation with internal capability and sustainable operations.